Demix Transport Inc is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By using our services, you consent to the practices described in this policy.
1. What Information Do We Collect?
We may collect the following types of personal information from you:
Personal Identifiers: Name, address, email address, phone number, and other contact information.
Payment Information: Credit card details, billing address, and payment history.
Service Information: Shipping details, delivery addresses, and other logistics-related data.
Technical Information: IP address, browser type, and data about your interaction with our website or app.
Communication Preferences: Your consent for SMS notifications, email marketing, and other communication methods.
2. What Do We Use Your Information For?
The personal information we collect may be used in the following ways:
To Provide Services: To process shipments, track deliveries, and manage customer support inquiries.
To Improve Customer Experience: To personalize your experience and improve our website and services.
To Communicate with You: To send service-related communications, respond to inquiries, and notify you about your orders.
For Legal Obligations: To comply with legal and regulatory requirements.
3. How Do We Protect Your Information?
We implement a variety of security measures to safeguard your personal information. These include encrypted data transmission, secure servers, and access control protocols. However, while we strive to protect your data, no security system is impenetrable, and we cannot guarantee absolute security.
4. Do We Use Cookies?
Yes, we use cookies to enhance your experience on our website. Cookies help us analyze site traffic and personalize your user experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
5. Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
Service Providers: We may share your information with trusted third parties who assist us in operating our business (e.g., payment processors, shipping partners). These parties are required to maintain confidentiality and use your information only for the specific services they provide.
Legal Obligations: We may disclose personal information to comply with legal requirements, enforce our site policies, or protect the rights, property, or safety of Demix Transport Inc., our users, or others.
SMS Consent and Phone Numbers: Your phone number and SMS consent will never be shared with third parties for marketing or other purposes. It will only be used to provide service-related notifications.
6. Third-Party Links
Occasionally, we may include links to third-party websites on our site. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.
7. California Online Privacy Protection Act (CalOPPA) Compliance
We comply with CalOPPA and will not distribute your personal information to third parties without your consent, except as required by law. As part of this Act, all users can access our site anonymously, and we will provide a clear link to our Privacy Policy on our homepage.
8. Children’s Online Privacy Protection Act (COPPA) Compliance
We do not knowingly collect or maintain personal information from children under 13 years of age. If we learn that we have collected such information, we will take immediate steps to delete it.
9. Online Privacy Policy Only
This privacy policy applies solely to information collected through our website and services and does not apply to information collected offline.
10. Legal & Licensing
Your use of our services is governed by this Privacy Policy and applicable terms and conditions. We comply with all relevant laws and regulations governing the collection and use of personal information, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
11. Your Consent
By using our site or services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
12. Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated date will be revised accordingly. We encourage you to review the policy regularly to stay informed of any updates.
13. CCPA Privacy Notice
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected.
Right to Delete: You can request the deletion of your personal data, subject to legal obligations.
Right to Opt-Out: You have the right to opt-out of the sale of your personal data. However, we do not sell your personal data to third parties.
To exercise these rights, please contact us using the information provided below.
14. SMS Privacy Policy
Demix Transport Inc (“the Company”) values effective customer interaction and efficient request processing. This requires access to customer contact details and may include the following:
- Gathering essential information about orders, customer preferences, and specific requirements through our website forms.
- Communicating to resolve issues during delivery and verify the accuracy of provided information.
- Verifying and correcting delivery addresses and instructions.
- Updating customers on delivery status, including delays and providing proof of delivery.
- Sending automated SMS updates via our delivery system.
- Handling customer feedback, complaints, and processing compensation claims.
- Training staff to handle specific customer needs and instructing drivers on delivery details.
- Informing customers of changes in address, contact details, or preferences.
- Sharing information related to drivers’ schedules, workload, and payments.
- Distributing login details for routing applications.
- Arranging payment for services rendered.
- Coordinating necessary recipient information for efficient delivery service.
This SMS Privacy Policy (“Policy”) outlines how we manage Personal Information collected via our SMS Service (“Service”), which is provided through a third-party provider.
The Company may amend this Policy at any time, with changes taking effect immediately upon posting. Continued use of the Service signifies acceptance of these changes.
Personal Information includes data like your mobile number or username, as well as any information in messages sent through the Service.
Personal Information Collected
We receive your mobile number, message content, username, and any feedback about the Service when you interact with us through phone calls, verbal conversations, or when you leave your information in the Contact Us form.
Usage of Personal Information
Personal Information is used to provide and enhance the Service, process inquiries, contact you for essential updates, and conduct research.
Disclosure of Information
SMS consent is not shared with third parties or affiliates.
We won’t share your SMS consent with 3rd parties. Your SMS consent is only for Demix Transport Inc.
Messaging frequency may vary.
Security
We take measures to protect your Personal Information but cannot guarantee absolute security as it travels through third-party infrastructures.
Opting In and Out
We will not share your number with other companies or third parties, nor use it for marketing. If you want to opt-out and unsubscribe, text “STOP”.
For assistance, text HELP or visit https://www.demixtransport.com/
Children’s Privacy
The Service is not for individuals under 18. We do not knowingly collect data from children without parental consent. If you have concerns, email us at hr@demixtransport.com.
SMS Terms of Service
- By submitting your phone number, you consent to receive SMS messages from Demix Transport Inc.
- Essential communications related to the Service may be sent without an opt-out option.
- For inquiries, contact hr@demixtransport.com.
- Standard message and data rates may apply. Please consult your wireless provider for details on text or data plans.
- Messages received can be viewed by anyone with access to your device. Demix Transport Inc disclaims liability for such occurrences.
- Consent to this SMS service is not a prerequisite for receiving other services from the Company.
- By accepting these Terms and providing your mobile number, you authorize Demix Transport Inc to contact you via text message using automated dialing technology.
For any privacy concerns not covered by this SMS Policy, see our full Privacy Policy.